Adding Users

There are two ways of adding users to premises, Organisation Users or Direct Users. It is important to know the difference between the two. Direct Users gives a single user access to a single Premises, Organisation Users are better to control multiple access rights for both Premises and Users.

Organisation Users

An Organisation User will see a dashboard of useful KPIs and have access to premises they have been assigned. Organisation setup is restricted by whatever role they have been given.

To invite a new user into your Tio Organisation you must be an Admin or Co-Admin:

  • Select People -> Users
  • Select Invite Users
  • Enter the new User’s email address and select the correct role for them
  • Select Send Invitation

Assigning Access to Premises

After adding users they must be added to a user group then assigned premises they can access. By default Tio automatically gives Co-Admins access to all premises. To watch how to create user groups and assign premises click the link below:

The advantage of an Organisation User is that assignment and removal of users to multiple premises is easier to manage.

Direct Users

To invite a new Direct User into a Premises:

  • Select the Premises and then Manage ->Users
  • Select Invite Users (only Admins, Co-Admins and Editors can do this)
  • Type in the new Users email address and select the correct role for them
  • Select Send Invitation

Direct users will only have access to the premises that you have invited them into.  They will not have access to the Organisation dashboard or any Organisation related features.